Privacy Policy

Introduction

LV Air Duct Care, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lvairductcare.com (the “Site”) or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote or free estimate
• Schedule an appointment or service
• Communicate with us via email, phone, or text message
• Leave a review or testimonial

This information may include:

• Name
• Email address
• Phone number
• Service address
• Type of service requested
• Project details or service inquiries
• How you heard about us
• Any other information you choose to provide

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of your visit
• Geographic location (general area, not precise location)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Respond to your inquiries and provide customer service
• Process your requests for quotes, estimates, or appointments
• Provide the air duct cleaning and related services you request
• Send appointment reminders and service follow-ups
• Send you information about our services that may interest you (with your consent)
• Improve our website and services
• Analyze usage trends and preferences
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Site.

Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Preference Cookies: Remember your preferences and settings to enhance your experience.

Google Analytics

We use Google Analytics to analyze how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site and services. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Privacy Policy.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Site may not function properly if cookies are disabled.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., scheduling software, email services).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others.

Third-Party Services

Our Site may include integrations with third-party services:

• Google Maps: We embed Google Maps to help you find our service area. Google may collect data according to its own privacy policy.
• Social Media: We may link to our profiles on Yelp, Facebook, and Google. These platforms have their own privacy policies.
• Review Platforms: We may display reviews from third-party platforms like Yelp and HomeAdvisor.

We encourage you to review the privacy policies of any third-party services you interact with.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Limited access to personal information by authorized personnel only
• Regular security assessments of our systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing services and maintaining customer records
• Complying with legal, accounting, or reporting requirements
• Resolving disputes and enforcing our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at or call (702) 331-9043.

Third-Party Links

Our Site may contain links to third-party websites, such as our social media profiles, review platforms, or business partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

Children’s Privacy

Our Site and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: